How to Record Calls on Yealink Phones

Different methods can be used for recording calls on Yealink phones. These methods with appropriate guidelines are mentioned in the user guide for the sake of user satisfaction. The call recording feature can be used effectively by following appropriate instructions. This method is based on the support of the server and the duration of recording defined by the server. You have to set a DSS key of phones with firmware versions as a record button. This button can be pressed during a call to request a recording to the server.

Let’s discuss ways of call recording for Yealink phones:

1) Recording Activated by SIP INFO:

All the important information and aspects responsible for recording calls can be viewed in the manuals. These manuals are specifically created for the assistance of users. People do not need to worry about instructions while performing different operations on your phone. You can download manuals by visiting the official websites of the Yealink phones.

First of all, open the phone page through web management and configure the DSS key. This key can be configured by selecting Type as Record. Open the phone menu and go to the DSS key after selecting the features option. If you have configured DSS key one during an active call and press this key for the first time, the phone sends out a SIP INFO to the PBX.

The SIP message is shown on the screen. After receiving the message, the supporting server starts the process. This process can be stopped by pressing the same button for the second time. The associated message is shown for allowing the server to stop the process.

2) Recording Activated by HTTP URL:

HTTP URL method can also be used by people to record calls without any inconvenience. Press the DSS key by opening the phone page through web management. Select the Type as URL Record by set any DSS key. After that, assign the expansion with a certain URL. It is tested with Epygi PBX, and the SIP server address is also shown.

It can also be configured through the menu option and select features. DSS keys are then configured with the help of an HTTP URL. First of all, take Epygi PBX and suppose that DSS key 1 is well configured. Press the given button during an active conversation, which helps the phone to send an HTTP GET to the server. Then, the server responds with 200 OKs.

Press the DSS key 1 for the second time during the process. The process is stopped, and the same HTTP GET is sent to the server. Then, the server responds with 200 OK messages. The corresponding process is not completed in some cases. There are different reasons for this problem.

Sometimes, the recording box is full, and error responses are shown in this manner. It means that there is no space to store voice calls. The message on the screen shows that the recording box is probably full. There may be other responses from the server. Sometimes, it is shown that the corresponding session cannot be started. Likewise, it is represented that the process cannot be stopped, and you cannot record this call.

3) Listen to the Recordings:

Listening to the stored audio depends on the server. You can take URL recordings, which are stored in a special extension. This extension is named a recording box, which can be simply dialed for listening to the stored audio calls.

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4) LCD Icons While Recording:

The icon indications on the LCD are based on the response from the server. There are different icons associated with the various operations involved when you record a call. An icon is shown on the screen when you start the process. If the process cannot be started, a special icon appears on the screen for 1 second.

If the process cannot be stopped, a particular icon is shown for 1 second. After 1 second, the recording icon appears. In case of storage full, another special icon is represented on the screen.

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Final Words:

All the above-mentioned methods and steps can be used to accomplish the needs of users appropriately. The DDS key of the Yealink Phones Manual can be set as a record button, and the phones do not have a memory to store the audio calls.

The recorded calls can be triggered on a certain server, and the status is indicated. Two methods are normally used for this purpose. The first method requires the phone to send a SIP INFO to the PBX. However, the other method wants the phone to send an HTTP URL to the PBX. Different high-quality gadgets are offered at FindHeadsets.